We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.
- The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
- Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.
If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.
The move to MyCard
Are you an existing customer who’s recently moved to MyCard? Here is our helpful guide to ensure a smooth transition.
Your MyCard account
Learn how to apply for, set up and manage your MyCard account with our helpful guides.
Getting started with MyCard
Off-sale credit cards
Access product information about your existing card, including benefits, features, rates and fees.
Fraud and scams
Fraud and scams are on the rise. Find out what we’re doing to help you stay safe online.
Support services
Many of us will experience financial or personal difficulties in our lives. We are here to help you through these difficult times.
MyCards service availability reports
Each quarter, we’ll publish statistics about the availability of our payment services like online banking and the app. This data includes the length of time these services were affected by system outages and more.
Important information
Explore important information related to your account like useful forms, polices and financial services guides, and terms and conditions.
Contact us
Feedback and complaints
Contact us to provide feedback or if you wish to make a complaint.