​Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.​

Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.​​

Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.​

How to change your contact details

Keeping your contact details up-to-date makes it easier for us to keep in touch and help keep your accounts and profile secure. We will also need your current address if we need to send you a new or replacement card.

You can update your address and contact details via the MyCard App on your preferred device or MyCard Online through a web browser via the following steps.

Instructions for MyCard App

  1. Login to your MyCard App.
  2. Tap More.
  3. Tap My details under the Profile settings section.
  4. Review and update your contact details.

Instructions for MyCard Online​

  1. Login to your MyCard Online.
  2. Select the profile icon​.
  3. Select My details under the Profile settings.
  4. Review and update your contact details.

How to change your name 

If you need to change your name, you will need complete the Change of Name form (PDF, 204KB), opens in new window and take it to a participating Australia Post outlet with your ID and supporting documents for processing.

How to appoint a Power of Attorney or authorise another person to manage your MyCard account

To appoint a Power of Attorney or authorise another person to manage your MyCard account on your behalf, contact us.

This authority will remain in place until you tell us otherwise.

Don’t have the MyCard App?

Download the MyCard App today for a more convenient banking experience.

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