We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

Before you travel

There are known risks to using your card overseas such as card theft and skimming. Here are some steps you can take to ensure the safety of your MyCard account before you travel.

  • Update your mobile number so we can reach you if we detect any irregular transactions on your account. This includes any mobile number you will be using while overseas, in addition to your Australian number.
  • Memorise your PIN. Like Australia, many overseas countries will require a PIN when using your card to make purchases. You can change your PIN through the MyCard App or on MyCard Online.
  • Ensure your SMS security number is up to date so we can send you a One Time PIN when overseas. An OTP is a one-time security code that is sent by SMS to your registered mobile phone. OTPs allow us to authenticate your identity before you log in, perform certain transactions or request changes to your account details.
  • Set-up Autopay (Direct Debit) to ensure your minimum repayments or full closing balance are made by the due date each month. You can keep this service when you come back too.
  • Set-up Digital Wallet for an easy and convenient payment alternative in the event your cards are lost or stolen overseas. Turn your mobile phone into a mobile wallet and experience a faster, more convenient way to pay.

Update your mobile number

Here are the steps to update your mobile number via MyCard Online or the MyCard App before travelling.

Instructions for web browsers

  1. Log into MyCard Online.
  2. Tap Profile icon.
  3. Tap Profile settings.
  4. Tap My details.
  5. Update Information.

Instructions for mobile devices

  1. Log into the MyCard App.
  2. Tap Profile Settings.
  3. Tap My details.
  4. Tap Edit.
  5. Make the necessary changes.
  6. Tap Save button.

Update your SMS security number

You can check your contact details in the MyCard App or MyCard Online to confirm that your registered SMS security number is up to date. This is so you can still receive an OTP via SMS to your registered mobile number when overseas.

Here are the steps to update your SMS security number.

Instructions for mobile devices

  1. Log into your account
  2. Go to More
  3. Select Profile settings, and then select My details

Instructions for web browsers

  1. Log into your account
  2. Select Profile settings, and then select My details

If the SMS security number is correct and you still aren't receiving OTPs, or if you need to update the number, contact us for assistance.

Please note, there may be potential charges from your mobile carrier when receiving an OTP while overseas.

FAQs

If your card is due to expire before or while you are overseas and you have not received your new card, please contact us on 13 24 84 and our Customer Service Team can assist.

If your credit card is lost or stolen, you can check recent transactions, report the card as lost or stolen and block it using our digital channels. 

Alternatively, you can call us on 13 24 84 (or +61 2 8225 0615 if calling from overseas) and we can assist you with reviewing recent transactions, blocking and replacing your card.

If we suspect your card has been compromised and we can’t contact you; we’ll temporarily suspend your account to protect your account security. Your account will remain blocked until we can get in touch.

Don’t have the MyCard App?

Download the MyCard App today for a more convenient banking experience.

Things you should know

Apple Pay is a trademark of Apple Inc., registered in U.S. and other countries.

Google, Android, Google Pay and Google Wallet are trademarks of Google LLC.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Read our App and Online Terms of Use.