Before you travel

When travelling overseas, there are increased risks such as card theft, skimming and unauthorised transactions. Taking a few simple steps before you go can help keep your MyCard account secure and give you added peace of mind.

  • Make sure your contact details are up-to-date

Update your mobile number so we can contact you if we detect any unusual activity on your account. This includes any mobile number you’ll be using overseas, as well as your Australian number.

  • Know your PIN

Like Australia, many overseas merchants require a PIN when using your card to make purchases. Make sure you’ve memorised your PIN before you travel. You can change your PIN in the MyCard App or on MyCard Online.

  • Check your SMS security number

Ensure your SMS security number is up-to-date so we can send you a One Time PIN (OTP) while you’re overseas. An OTP is a one-time security code sent via SMS to your registered mobile phone. It allows us to authenticate your identity before you log in, perform certain transactions or request changes to your account details.

  • Set up Autopay (Direct Debit) 

Set up Autopay to ensure your minimum repayment or full Closing Balance is paid by the due date each month – even while you’re travelling. You can keep AutoPay switched on when you return.

  • Add your card to a Digital Wallet

Set up your Digital Wallet before you leave as an easy and convenient payment option in the event your physical card is lost or stolen overseas. Paying with your mobile phone is fast, secure and widely accepted overseas.

Update your mobile number

Here are the steps to update your mobile number via MyCard Online or the MyCard App before travelling.

  1. Log into MyCard Online
  2. Tap Profile icon
  3. Tap Profile settings
  4. Tap My details
  5. Update Information
  1. Log into the MyCard App
  2. Tap Profile Settings
  3. Tap My details
  4. Tap Edit
  5. Make the necessary changes
  6. Tap Save button

Update your SMS security number

You can check your contact details in the MyCard App or MyCard Online to confirm that your registered SMS security number is up to date. This is so you can still receive an OTP via SMS to your registered mobile number when overseas.

Here are the steps to update your SMS security number.

  1. Log into your account
  2. Go to More
  3. Select Profile settings
  4. Select My details
  1. Log into your account
  2. Go to More
  3. Select Profile settings
  4. Select My details

If the SMS security number is correct and you still aren't receiving OTPs, or if you need to update the number, contact us for assistance.

Please note, there may be potential charges from your mobile carrier when receiving an OTP while overseas.

FAQs

If your card is due to expire before or while you are overseas and you have not received your new card, please contact us on 13 24 84 and our Customer Service Team can assist.

If your credit card is lost or stolen, you can check recent transactions, report the card as lost or stolen and block it using our digital channels. 

Alternatively, you can call us on 13 24 84 (or +61 2 8225 0615 if calling from overseas) and we can assist you with reviewing recent transactions, blocking and replacing your card.

If we suspect your card has been compromised and we can’t contact you; we’ll temporarily suspend your account to protect your account security. Your account will remain blocked until we can get in touch.

Don’t have the MyCard App?

Download the MyCard App today for a more convenient banking experience.

Things you should know

Apple Pay is a trademark of Apple Inc., registered in U.S. and other countries.

Google, Android, Google Pay and Google Wallet are trademarks of Google LLC.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Read our App and Online Terms of Use.