MyCard App - We recommend you consider the App and Online Terms of Use document before making any decisions regarding this product. This product is issued by National Australia Bank Limited. The MyCard App is compatible with Android and iOS, minimum platform requirements apply. Apple, iPhone, iPad, Touch ID, Face ID and the Apple logo are trademarks of Apple Inc., registered in the U.S and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play Logo are registered trademarks of Google LLC. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Android is a trademark of Google LLC.
We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.
- The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
- Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.
If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.
Accessible banking for everyone
Accessibility and inclusion is about people. That’s why we take care to consider the needs of customers using services we provide. That’s also why we’re constantly working towards ensuring all our MyCard products, services and platforms are available and accessible.
How is MyCard accessible and inclusive?
We're working towards making our MyCard App inclusive of people who may need a range of accessibility features. To do this, we’ve made our MyCard App compatible across a range of device models, with a range of assistive technologies for further dexterity, hearing and visibility assistance.
We’re making the MyCard website and MyCard Online more accessible by having an inclusive design for everyone. This means making our website not only accessible, but compatible with assistive technology. We also adhere to the Web Content Accessibility Guidelines (WCAG) to maximise online readability.
We’ve worked hard to ensure our MyCard products are accessible and inclusive for all our customers and colleagues, including those with a disability or trans and gender diverse people.
Whether it’s making sure you can easily find and understand information that helps you make important financial decisions or being able to able to update personal details like your preferred name, title or gender following gender affirmation we want to make sure dealing with MyCard is an inclusive and accessible experience for everybody.
We offer interpreter services if you speak in a language other than English. Learn how to contact us and ask for an interpreter.
Third party accessibility support services
National Relay Service
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact MyCard give our phone number 13 24 84 to the National Relay Service operator when asked.
Phone numbers and servicing options
- Visit the National Relay Service (NRS) website to find a suitable service option, NRS phone numbers and service links.
- NRS phone numbers and links.
- NRS options.
Other support services
Explore these other support services we offer that might apply to you.