Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
How we can help
Speak to our Customer Service Team on 13 24 84
We know natural disasters and unexpected events can cause stress and financial difficulty and we’re here to support you and help you get back on your feet. Call our Customer Service Team on 13 24 84 (+61 2 8225 0615 from overseas) for general enquiries or call the customer care number 1800 722 879 if you have been impacted financially and need support.
Financial Hardship assistance
If you find yourself experiencing financial difficulties due to a natural disaster or crisis, you may want to consider applying for Financial Hardship. For further information visit our financial assistance and support page.
Emergency quick links
Contact these support organisations close to you when faced with a natural disaster or crisis.
- Victoria State Emergency Services
- Country Fire Authority (Victoria)
- Country Fire Service (South Australia)
- Department of Fire & Emergency Services (Western Australia)
- New South Wales Rural Fire Service
- New South Wales State Emergency Service
- Queensland Fire and Emergency Services
- Bureau of Meteorology
- Disaster Relief Australia
Additional resources and financial support
- New South Wales Government Emergency and Disaster Assistance, opens in new window
- ATO Natural disasters, opens in new window
- Disaster Assist, opens in new window
- Health Direct – Natural disaster guide, opens in new window
- Disaster Relief Allowance for flood affected LGAs, opens in new window
- Emergency preparedness guide | Australian Red Cross, opens in new window
Other support services
Explore these other support services we offer that might apply to you.