Explore our contact information and get support for all our products.
Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
Terms and conditions
Find terms and conditions for our credit cards.
Fees and charges
View our fees and charges for MyCard credit card products.
Useful forms
Here are some useful forms relating to our credit card products.
Target Market Determinations
A Target Market Determination (TMD) describes who a product may be suitable for, based on likely needs, objectives and financial situations. It doesn’t replace terms and conditions or product disclosure statements. It’s important that you read and understand these disclosure documents before taking out one of our products.
Policies and guides
Here are some policies and guides related to our credit card products including our Privacy Policy, our Financial Services Guide and our App and Online terms of use.
Banking Code of Practice
The Banking Code of Practice is an industry code that’s published by the Australian Banking Association (ABA). MyCard is brought to you by NAB, which is a long-standing member of the ABA and a subscriber to the Code.