Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
What is the Code?
The Banking Code of Practice (the Code) is an industry code that’s published by the Australian Banking Association (ABA). MyCard is brought to you by NAB, which is a long-standing a member of the ABA and a subscriber to the Code.
The Code provides safeguards and protections to individual and small business customers and their respective guarantors, and in some areas sets higher standards than the law.
The Code is underpinned by principles that will guide us in our decision-making when providing services, including being fair, responsible, and accountable in our dealings with you, and acting with honesty and integrity.
Latest updates
The latest update of the Code is effective on 28 February 2025 and can be accessed through the link below. The updated Code is a culmination of an extensive review of the Code, developed in consultation with consumer representatives, small business organisations and regulators. The updated Code provides additional protections for small business customers, guarantors, vulnerable customers, and customers requiring additional support.
The original Code (known as the ‘Code of Banking Practice’) was first published in 1993 with revisions made over the years to better meet evolving community expectations.
Some of the topics covered in the Code
- How we communicate with you about our accounts and banking services.
- Inclusive and accessible banking.
- When things go wrong, including financial difficulty and complaints.
Further information
View or download the current version (including the latest update) of the Banking Code of Practice on the ABA website, opens in new window.