Existing cardholders: Find out what you need to know about the move to MyCard including important information about managing your account and helpful FAQs.
New applications: Applications for new MyCard credit cards are coming soon.
Types of scams
Scams continue to be on the rise and there are several scam types that are more likely to impact you including impersonation, investment, goods not received and remote access scams. To delve deeper, you can learn more about the common scam types and how you can protect yourself.
Steps you can take in the event of a fraud or scam
Here are some common scenarios and steps you can take to help protect yourself from scams and fraud.
Report all suspicious emails by forwarding them as an attachment to us at phish@mycard.com.au for further investigation and action. You can also call us on 13 24 84 or +61 2 8225 0615 if you are overseas.
If someone has accessed your password, you should change your password immediately. Visit our help guide to update your password online.
If you see an unusual transaction you don’t recognise, you can search the internet for the company name or ABN (Australian Business Number). Some businesses use different company names when billing customers to their physical or online stores.
If you still don’t recognise the business name, and you would like to proceed with disputing a transaction, contact us on 13 24 84, 24 hours a day, 7 days a week.
If your card is missing or you are concerned about fraudulent activity, you can temporarily block or report a lost or stolen card via the MyCard App or MyCard Online. Alternatively, you can call us on 13 24 84 (or +61 2 8225 0615 from overseas) and speak to a customer service agent.
Report a scam or fraud
If you believe you have been the victim of a scam, please contact us immediately on 13 24 84 (or +61 2 8225 0615 if calling from overseas).
It’s important that you get in touch with us without delay if you have:
- Sent money or authorised a payment due to a suspected scam.
- Provided your identity information and/or account details to someone who you believe is a scammer.
- Found unauthorised transactions in your account statements.
Other helpful resources
Scamwatch, opens in new window, an independent website run by the Australian Competition & Consumer Commission (ACCC), provides information to consumers and small businesses on how to recognise, avoid and report scams.
The Australian Cyber Security Centre (ACSC), opens in new window brings cyber security capabilities from across the Australian Government together in a single location. It’s the hub for private and public sector collaboration and information sharing to combat cyber security threats. You can register for ACSC Alert Service, a free Government-run service to alert you of new online threats as they are identified.
The Australian Banking Association (ABA), opens in new window has launched a Safe & Savvy guide, opens in new window for older Australians to help them to avoid financial abuse, scams and fraud.
ReportCyber, opens in new window is the Australian Government's cybercrime reporting tool. They assess all cybercrime reports and assign the relevant ones to police and other law enforcement agencies for investigation.
If you’ve been a victim of identity theft, IDCARE, opens in new window can help. This dedicated, not-for-profit organisation provides specialised support and guidance for protecting your identity from further theft or misuse. The service is free of charge and tailored to your individual situation.
Phone: 1800 595 160
More scams, fraud and cybercrime resources
From emails and text messages to phone calls, we can help you spot a scam and contact us if you think you’ve been affected by fraud.