We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

Steps to retrieve your MyCard user ID

MyCard User ID would have been sent to you via email upon successful application. If you have forgotten it, follow these steps to retrieve your MyCard user ID via the MyCard App or MyCard Online.

Instructions for MyCard App

  1. Open the MyCard App
  2. Tap Log in
  3. Tap Forgot your user ID
  4. Follow the prompts to retrieve your MyCard user ID 

Instructions for MyCard Online​

  1. Open MyCard Online on your web browser
  2. Select Forgot your user ID
  3. Follow the prompts to retrieve your MyCard user ID

Steps to change or reset your password

Your account password would have been set up at the time of your application. If you’ve forgotten it or want to change your password, you can follow these steps via the MyCard App or MyCard Online.

Please note: You will need your mobile phone handy to complete the process. If you are retrieving your MyCard user ID you will also need your credit card.

Steps to change your password

Instructions for The MyCard App

  1. Log in to the MyCard App
  2. Tap More
  3. Tap Log in and security
  4. Tap Change password
  5. Follow the prompts to reset your password

Instructions for MyCard Online

  1. Log in to MyCard Online
  2. Select the profile icon (on the top left) 
  3. Select Login and security under Profile settings
  4. Select Change password
  5. Follow the prompts to change your password

Steps to reset your password

Instructions for The MyCard App

Please note: the following steps to reset your password only apply to customers who haven’t logged into the MyCard App yet.

  1. Open the MyCard App
  2. Tap Log in to the MyCard App. 
  3. Tap Forgot your password?
  4. Follow the prompts to reset your password.

Instructions for MyCard Online

  1. Go to MyCard Online.
  2. Select Forgot your password?
  3. Follow the prompts to reset your password.

Set up a passcode for the MyCard App

The passcode is a simple alternative to using a password. To set/change your passcode using the MyCard App simply:

  1. Log in to the MyCard App
  2. Tap More
  3. Tap Log in & Security
  4. Change your passcode.

Log in to the MyCard App using biometrics

You can also log in to the MyCard App using biometrics. To set up, simply follow these steps:

  1. Log in to the MyCard App
  2. Tap More
  3. Tap Log in & Security
  4. Tap Biometrics
  5. Once you have set up biometrics, this function will be enabled ongoing

Don’t have the MyCard App?

Download the MyCard App today for a more convenient banking experience.

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