​Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.​

Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.​​

Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.​

Steps to change your PIN 

Instructions for mobile devices

  1. Log in to the MyCard App.
  2. Tap Manage.
  3. Tap Change your PIN.
  4. Enter your new four-digit PIN.
  5. Re-enter your new PIN to confirm.
  6. Your PIN has now been changed.
  7. Please note: for security purposes any Additional Cardholder will need to set their own PIN.

Instructions for web browsers

  1. Login to MyCard Online.
  2. Tap Manage.
  3. Tap Change your PIN.
  4. Enter your new four-digit PIN.
  5. Re-enter your new PIN to confirm.
  6. Your PIN has now been changed.
  7. Please note: for security purposes any Additional Cardholder will need to set their own PIN.

Don’t have the MyCard App?

Download the MyCard App today for a more convenient banking experience.