We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

What is a Target Market Determination?

A Target Market Determination (TMD) describes who the product may be suitable for, based on likely needs, objectives, and financial situation.

It also sets out who can distribute our products, how they can do this, and situations when we may need to review our products and the target market.

A Target Market Determination does not replace disclosure documents. You should continue to refer to the relevant disclosure documents before deciding whether or not to acquire a product.

Why do we have Target Market Determinations?

The Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Act 2019 requires us to have Target Market Determinations to ensure that we’re ‘getting it right for customers’ – putting you at the centre of how we design and distribute our products.