Find help if you think you’ve been the victim of a fraud or scam.
We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.
- The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
- Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.
If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.
Quick links to popular questions
Report a lost or stolen card
Find out how to report a lost or stolen card and order a replacement card.
Dispute a transaction
Find out how to dispute a suspicious transaction on your MyCard account.
Simple ways to contact MyCard
Chat with us online
If you have any questions, you can contact our team by logging into MyCard Online and selecting the Chat icon.
You can either speak to a Virtual Assistant or one of our customer service consultants.
When logged in, our team will have your details in front of them as soon as you’re connected.
The chat functionality is available 24 hours a day, 7 days a week.
Call us
Please contact us for general enquiries such as how to report a lost or stolen card, a potential fraud or security issue with your account or card or to close your account.
We’re available 24 hours a day, 7 days a week.
Within Australia: 13 24 84
Overseas: +61 2 8225 0615
Mail us
Registered Office: National Australia Bank Limited, 395 Bourke Street, Melbourne VIC 3000, Australia.
Postal Address: GPO Box 9992, Melbourne VIC 3001.
Other helpful contact information
Financial assistance
If you’re struggling with your finances, it’s important that you reach out to us as soon as you can. We’re available Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm (AEST/AEDT).
In some cases, we may be able to provide you with Financial Hardship Assistance.
Within Australia: 1800 722 879
Collections
Within Australia: 1300 369 797
Overseas: +61 3 8641 7881
National Relay Service
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact us, give our phone number 13 24 84 to the National Relay Service operator when asked.
Feedback and complaints
We value your feedback so we can improve your experience. We are here to listen and work with you in resolving your complaint as quickly as we can.
Interpreters available
If you speak a language other than English, we can arrange an interpreter to help with your banking. Our interpreters speak a wide variety of languages. When you call us, just say “I need an interpreter” and we’ll arrange for someone to help you.
Here are some of the languages our interpreters can speak. If you don’t see your language listed, please ask us to find someone who speaks your language.
普通话
한국어
Italiano
日本語