Existing cardholders: Find out what you need to know about the move to MyCard including important information about managing your account and helpful FAQs.
New applications: Applications for new MyCard credit cards are coming soon.
How to lodge a complaint
Find out how you can make a complaint, how it will be resolved and what you do if you’re still not satisfied.
Message us
The easiest way to make a complaint is to message us.
Go to MyCard Online, opens in new window and select the Chat icon. You can either speak to a Virtual assistant or one of our customer service consultants.
Other ways to lodge a complaint
If you’d like to talk to someone, we’re available Monday to Friday, 8am to 6pm (AEST/AEDT).
- Call us on 1300 308 935 (or +61 2 8225 0615 if outside Australia).
- Fill out our feedback form., opens in new window
- Email us at customerresolutions@mycard.com.au
- Write to us:
MyCard – Customer Resolutions
Reply Paid 2870
Melbourne VIC 8060
Information you’ll need
- If you have any supporting documentation, please have it handy when you raise your concern.
- Confirm your mobile number and email address where possible so we can let you know the progress of your complaint.
Taking your complaint further
If your concerns haven't been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):
Website: afca.org.au, opens in new window
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001.
Giving us feedback
Have you had a fantastic experience with us? We'd love to hear about it! Your compliments motivate us to keep improving and delivering top-notch service. Fill in the feedback form, opens in new window and let us know what made your day.