Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
How we can help
Financial Hardship assistance
If you find yourself experiencing financial difficulties due to unplanned life moments, you may want to consider applying for financial hardship. For further information visit our financial assistance and support page.
Illness or injury
Learn how to plan for an unexpected illness or injury. Discover the support available if you’re sick or injured.
Help with your income
You could be entitled to a variety of payments from the government, your employer and your insurance.
Government payments
If you’re eligible, these government payments, opens in new window and support services could help:
- Sickness Allowance, opens in new window
- Disability Support Pension, opens in new window
- The National Disability Insurance Scheme (NDIS), opens in new window
Employer payments
In some cases, you’ll need to take time off work. It can pay to know if you’re entitled to any sick and/or carer’s leave, opens in new window from your employer.
Insurance payouts
Call your insurance provider to find out if you can make a claim.
You may also have:
- income protection insurance and/or total permanent disability (TPD) insurance that's included in your super.
- insurance on your credit card or loan to cover things such as illness.
Talk to your insurance, super and financial services providers to find out if (and how) you can make a claim for your illness or injury.
Early super withdrawal
If you're sick or injured, you might be able to access some of your super now, to help pay everyday and medical expenses. Learn more about accessing your super early, opens in new window.
Loss of a Loved One
Losing a loved one is tough. We’re here to help you manage your deceased’s MyCard accounts.
How to notify us of a deceased customer
If a loved one passes away, we want to help you manage their MyCard account(s) as smoothly as possible in this difficult time.
Find out how to notify us, what happens after you’ve notified us of a deceased customer and what happens to a deceased customer’s MyCard account(s).
Unemployment or income loss
Get help getting back on your feet during periods of unemployment or income loss. Find out about financial assistance and support available to you or utilise the following third-party resources.
Helpful third-party resources
Other than financial support, it’s important to connect with people going through similar unplanned life experiences, both online and in person. Or, you can try the following services.
- Lifeline, opens in new window crisis support and suicide prevention. Call 13 11 14 or chat online, opens in new window.
- Beyond Blue, opens in new window. Call 1300 224 636 to get some helpful tools for dealing with depression and anxiety.
- Relationships Australia, opens in new window. Call 1300 364 277 for tips on nurturing relationships with an illness or injury.
- Department of Human Services, opens in new window. Call 13 17 94 for social work services if you're a Centrelink customer.
- Australian Centre for Grief, opens in new window. Call 1800 642 066 for counselling services nationwide from Australia’s largest provider of grief and bereavement education.
- Grief line, opens in new window. Call 1300 845 745 for counselling services if you have lost a loved one.
- Visit the Australian Government’s Services Australia website, opens in new window to find out what payments and services are available if someone close to you has died.
- National Debt Helpline, opens in new window. Call 1800 007 007 for free, confidential advice from a qualified financial counsellor.
- Visit Good Shepherd, opens in new window for fair and affordable financial programs to support women, girls and families.
Other support services
Explore these other support services we offer that might apply to you.