Making a claim

CreditShield

Make a claim online.

For other enquiries, contact MetLife on 1800 221 599.

CardAssure

Make a claim online.

For other enquiries, contact MetLife on 1800 221 599.

CardGuard

Make a claim online.

For other enquiries, contact MetLife on 1800 221 599.

CardProtect

To obtain a claim form please contact AIA Claims Team

Telephone: 1800 333 613; Email: au.claims@aia.com

CreditGuard Classic and CreditGuard Deluxe

To obtain a claim form please contact TAL Claims Team on 1800 604 689.

Cancellations and enquiries

Consumer Credit Insurance

For enquiries or if you would like to cancel the following policies please contact the Customer Service Team on 13 24 84.

  • CreditShield
  • CreditShield Plus
  • CardAssure
  • CardGuard
  • CardProtect
  • CreditGuard Classic
  • CreditGuard Deluxe

Important product documents

Consumer Card Insurance for MyCard branded credit cards issued by NAB is administered by MyCard, with NAB’s Financial Services Guide (FSG) available below.

Financial Services Guide

Product Disclosure Statement

For a copy of your Product Disclosure Statement, contact us 13 24 84.

Complaints

For complaints about off‑sale Consumer Credit Insurance products, contact us on 1300 308 935.

Accessibility Services

For customers who are deaf or have a hearing/speech impairment:

  1. National Relay Service – connect to the NRS website: request 02 8225 0615
  2. Telephone Typewriter (TTY) users: Call 133 677: request 02 8225 0615
  3. Speak and Listen users: Call 1300 555 727: request 02 8225 0615
  4. Translation and Interpreting Services – Contact us on 13 24 84 and we can arrange for an interpreter to help you (subject to availability)