Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
What is a direct debit?
Before you cancel a regular payment, you need to check whether it is recurring payment or a direct debit.
Recurring payment
A recurring payment is where you have given your MyCard credit card account details (card number, expiry date and CVV) to allow a merchant or service provider to charge your card regularly to pay for the services they provide you.
The quickest way to cancel the recurring payment is by contacting the merchant directly.
If you have cancelled the recurring payment with the merchant but they continue to debit your account, you can contact us and we will help stop any future payments.
Direct debit (Autopay)
A direct debit is where you have nominated a bank account by providing the BSB and account number to allow us to debit the account to repay the MyCard credit card account regularly.
If you need to cancel the direct debit, you can follow these steps:
Steps to cancel your direct debit payment
Instructions for web browsers and mobile devices
- Log in to the MyCard App or MyCard Online
- Tap Minimum payment
- Scroll to Autopay (Direct Debit)
- Tap Cancel
- Follow the prompts
Once the cancellation is complete, we will send you a written confirmation.
Please note, if you cancel your direct debit one day before the payment due date, then it may be too late to stop the direct debit for the payment that is due. Subsequent direct debits will remain cancelled.
Important things to consider
Cancelling your direct debit or recurring payment does not cancel your contract with us. If you still have an amount owing and you've cancelled a direct debit, you'll need to make alternate payment arrangements to repay the card.
If you're trying to cancel a direct debit for a MyCard credit card account, the easiest thing to do is to call us on 13 24 84 (or +61 2 8225 0615 if overseas) with the relevant details.
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