Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
Terms and conditions
Find the information you need by looking at our product categories.
Credit Card Terms and Conditions
Credit Card Terms and Conditions and Other Important Information (PDF, 470KB), opens in new window
MyCard Prestige Credit Card Benefit Terms and Conditions (PDF, 121KB), opens in new window
Complimentary Insurance Terms and Conditions
Digital Wallets Terms and Conditions
Samsung Pay Terms and Conditions (PDF, 97KB), opens in new window
Apple Pay Terms and Conditions (PDF, 97KB), opens in new window
Google Pay Terms and Conditions (PDF, 102KB), opens in new window
Consumer Data Right (CDR) Policy
The Consumer Data Right (CDR) provides consumers with greater control over their information, the products and services they use or wish to use, and their use of those products and services, called CDR data. You can read MyCard’s CDR policy for more information.
MyCard Consumer Data Right Policy (PDF, 143KB), opens in new window
Historical TMDs and Terms and Conditions
View Target Market Determinations (TMDs) and Insurance Terms and Conditions for MyCard products effective prior to 24 November 2025.