We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.
- The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
- Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.
If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.
Terms and conditions
Find the information you need by looking at our product categories.
Credit Card Terms and Conditions
Credit Card Terms and Conditions and Other Important Information (PDF, 402KB)
MyCard Rewards Program and MyCard Qantas Rewards Program Terms and Conditions (PDF, 250KB)
MyCard Prestige Credit Card Benefit Terms and Conditions (PDF, 121KB)
Complimentary Insurance Terms and Conditions
Prior to 15 May 2026: MyCard Credit Cards Complimentary Insurance Policy Information Booklet – effective 26 November 2025 (PDF, 619KB)
From 15 May 2026: MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB)
MyCard Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions (PDF, 190KB)
Digital Wallets Terms and Conditions
Samsung Pay Terms and Conditions (PDF, 97KB)
Apple Pay Terms and Conditions (PDF, 97KB)
Google Pay Terms and Conditions (PDF, 102KB)
Consumer Data Right (CDR) Policy
The Consumer Data Right (CDR) provides consumers with greater control over their information, the products and services they use or wish to use, and their use of those products and services, called CDR data. You can read MyCard’s CDR policy for more information.
MyCard Consumer Data Right Policy (PDF, 143KB)
Historical TMDs and Terms and Conditions
View Target Market Determinations (TMDs) and Insurance Terms and Conditions for MyCard products effective prior to 24 November 2025.