A 6-month manufacturer’s warranty period is extended for an additional 6 months.
Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
Eligible MyCards
The following MyCard products include complimentary extended warranty insurance. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the Card Complimentary Insurance Policy Information Booklet effective 26 November 2025 (PDF, 583KB), opens in new window
Eligibility criteria
To be eligible, MyCard cardholders must charge the entire purchase price of the covered item to the accountholder’s card account.
Only items with a manufacturer’s unique identification serial number on them and a manufacturer’s warranty period are covered under this insurance.
How extended warranty periods apply
If the manufacturer’s warranty period is over 5 years, there is no additional extended warranty period.
What is covered?
You are covered for the purchase price charged to the card account limited to $10,000 per covered item up to a maximum total limit of $40,000 per card account in any 12-month period.
This is a limited summary only. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the Card Complimentary Insurance Policy Information Booklet effective 26 November 2025 (PDF, 583KB), opens in new window
How to make a claim
To make a claim, use one of the following methods:
Online: Access claim forms and download 24 hours a day, 7 days a week at checkyourcover.com.au/mycard, opens in new window
Email: You can also download, opens in new window, and complete the relevant claim form and email cardclaims@allianz-assistance.com.au.
Call: Call Allianz Global Assistance on 1800 072 791 (within Australia), Monday to Friday 8.30am to 5.00pm AEST.
FAQs
For general enquiries about your policy please contact Allianz Global Assistance on 1800 072 791.
If you have a travel emergency, please contact +61 7 3305 7499.
In the event that you need to make a claim under this cover (especially if claiming whilst overseas), it will be necessary for you or your agents to provide information to establish your eligibility as reasonably requested by Allianz Global Assistance or its agents. Without this information it may not be possible for Allianz Global Assistance or its agents to give approval for overseas medical attention or assistance.
With this in mind you should make sure you can access the following documents when you travel.
- The Card Complimentary Insurance Policy Information Booklet effective 26 November 2025 (PDF, 583KB), opens in new window
- Copies of your overseas travel ticket; and either:
- your eligible credit card account statement and/or credit card receipt to confirm the purchase of your overseas travel tickets; or
- evidence confirming that your overseas travel ticket was arranged under the required number of reward or Qantas Frequent Flyer points were transferred or redeemed in exchange for your overseas travel ticket.
Explore other complimentary insurances
Your MyCard could be eligible for one or more of the following complimentary insurances.
Things you should know
Important information
Extended Warranty Insurance
AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz) has issued a Complimentary insurance group policy to National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) which allows eligible NAB account holders and cardholders to claim under it as third party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). NAB is the credit provider and issuer of MyCard branded credit cards. Our/us/we/The MyCard Team means NAB unless the context otherwise requires it. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the Card Complimentary Insurance Policy Information Booklet effective 26 November 2025, opens in new window which may be amended from time to time. Neither NAB nor any of its related corporations guarantee this insurance.