Your credit card changes explained

We sent you an email or letter with your changes. Please read it to see what is changing for you.

No. You do not need to do anything. The changes will start on 1 October 2026.

You can call us on 13 24 84 or +61 2 8225 0615 from overseas. You can also chat with us through MyCard Online.

Yes. Most changes require us to give you at least 30 days’ notice, which we have done. You can read more in the Terms and Conditions (PDF, 402KB).

The changes will automatically apply. You can keep using your card, or:

• apply for another card
• close your account

From 1 October 2026. Purchases that are processed by us on or after this date, even if you made the purchase beforehand, will earn points at the new rate.

You can find details in the email or letter we sent you.

Read the Rewards Terms and Conditions (PDF, 298KB) to learn more.

Yes. Spending by additional cardholders will still earn points, at the new earn rates.

No. You will keep your points and can use them as normal.

Yes. Some rewards will cost more points to redeem. So that your points keep a similar value to what you have now, we’ll add extra points to your points balance.

We’ll work this out using the points in your points balance on 1 October 2026 and add them as soon as we can, and no later than 30 November 2026. Learn more about upcoming changes.

No. The way you redeem your points won’t change. However, if you currently have a MyCard Classic Plus card, you will also be able to redeem Giftcards from 1 October 2026.

You will pay the new fee the next time it is charged on or after the effective date of the change (this is either 1 October 2026 or 24 November 2026 - you can check this in the notice we sent you).

Depending on when your fee is charged, it may take up to 16 months before you are charged the new fee. For example, if your next annual fee is charged in September 2026 and your new fee is effective from 1 October 2026, you won’t be charged the new fee until September 2027.

If your additional cardholder fee is changing, you will pay the new fee the next time your yearly fee is charged on or after 24 November 2026.

If an overseas cash withdrawal is processed by us on or after 1 October 2026, the new fee will apply.

Any change to your interest rates will apply from 1 October 2026. It will apply to the relevant parts of the outstanding balance that you owe and to new purchases and transactions.

Your monthly payment may go up if your interest rates go up. This depends on how much you owe, what you buy, and whether you still have interest-free days. You can check your statement to see how much you need to pay.

No. This change does not affect your instalment plan(s).

No. This change does not affect your balance transfer while your special rate is still running.

When your special rate ends, you’ll be charged interest at the cash advance rate. You can find the end date on your statement.

All MyCard credit cards except for MyCard Ready Credit, MyCard Simplicity and MyCard Classic Plus are currently eligible for Complimentary Mobile Phone Insurance. MyCard Simplicity and current MyCard Classic Plus credit cards will be eligible from 1 October 2026.

To get this cover, you need a mobile phone plan with a monthly bill. You must pay that bill each month with your eligible MyCard credit card.

You are not covered if you only make one-off payments, if you do not have an ongoing phone plan, or if you have a pre-paid plan.

This insurance covers accidental damage and theft you could not stop. You can claim up to $1,650 each year, with a maximum of $1,000 for each claim. You pay the first $50 of each claim.

Your cover starts on the first day of the calendar month after you pay your monthly phone bill with your eligible card. It keeps going each calendar month if you keep paying that bill with your eligible card. If you stop paying with the card, your cover stops. It starts again 15 days after your next eligible payment.

You can make a claim with AIG online, by email or by phone.

Online: Insurance Benefits

Email: Apac.partners@AIG.com

Phone: +613 9522 4111

You can find more information on the Mobile Phone Insurance page and in the policy terms.

No. Your account number and card number will stay the same and you can continue to use your existing MyCard Online and MyCard App login details.

No. You can keep using your current card and digital wallet. If your card expires, is lost, stolen or damaged, we’ll send you a new one.

No. Your direct debits, subscriptions and digital wallet will stay the same.

If a benefit is listed in the email or letter we sent you, it is changing. If it is not listed, it will stay the same.