Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
Privacy policy
A privacy policy outlines how we collect, use, store, and share your personal information. All MyCard products are issued by NAB, which ensures customer data is handled responsibly and in compliance with relevant laws. You can access NAB’s privacy policy via the following link.
Financial Services Guide
The Financial Services Guide (FSG) documents important information about our products and services. All MyCard products are issued by NAB, so you can access and download NAB’s FSG via the following link.
Mobile App and Online Terms of Use
Read our terms and conditions for the MyCard App and MyCard Online.