We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

MyCard website and MyCard Online requirements

The following table lists the technical requirements your computer or device will need to use the MyCard website and MyCard Online.

System typeMinimum requirements
System type
Internet browser
Minimum requirements
  • Google Chrome (the two latest versions)
  • Safari (latest version)
  • Firefox™ (the two latest versions)
  • Microsoft Edge (latest version)
System type
Mobile browser
Minimum requirements
  • Safari (latest version)
  • Chrome mobile browser (latest version)
System type
Screen resolution
Minimum requirements
  • We support 320px and above

Latest browser versions

You might want to download the latest version of Microsoft Edge, Mozilla Firefox, or Google Chrome, Safari or Opera.

For security reasons it’s a good idea to install updates on your phone when they’re available.

To check which browser version you are using, follow these specific web browser instructions:

Web browserInstructions
Web browser
Microsoft Edge
Instructions
  1. Tap the three dots in the top right corner
  2. Tap Settings
  3. Tap About Microsoft Edge
Web browser
Mozilla Firefox
Instructions
  1. Tap the three horizontal lines in the top right corner
  2. Tap Help
  3. Tap Mozilla Firefox
Web browser
Google Chrome
Instructions
  1. Tap the wrench icon in the top right corner
  2. Tap Help
  3. Tap About Google Chrome
Web browser
Safari (for Mac users)
Instructions
  1. Tap Safari in the menu bar
  2. Tap About Safari
Web browser
Opera
Instructions
  1. Tap the ‘O’ in the top left corner
  2. Tap About Opera

Things you should know

Trademarks

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries.
Firefox is a trademark of the Mozilla Foundation.
Safari is a registered trademark of Apple Inc., registered in the U.S. and other countries.