​Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.​

Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.​​

Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.​

MyCard website and MyCard Online requirements

The following table lists the technical requirements your computer or device will need to use the MyCard website and MyCard Online.

System typeMinimum requirements
System type
Internet browser
Minimum requirements
  • Google Chrome (the two latest versions)
  • Safari (latest version)
  • Firefox™ (the two latest versions)
  • Microsoft Edge (latest version)
System type
Mobile browser
Minimum requirements
  • Safari (latest version)
  • Chrome mobile browser (latest version)
System type
Screen resolution
Minimum requirements
  • We support 320px and above

Latest browser versions

You might want to download the latest version of Microsoft Edge, opens in new window, Mozilla Firefox, opens in new window, or Google Chrome, opens in new window, Safari, opens in new window or Opera, opens in new window.

For security reasons it’s a good idea to install updates on your phone when they’re available.

To check which browser version you are using, follow these specific web browser instructions:

Web browserInstructions
Web browser
Microsoft Edge
Instructions
  1. Tap the three dots in the top right corner
  2. Tap Settings
  3. Tap About Microsoft Edge
Web browser
Mozilla Firefox
Instructions
  1. Tap the three horizontal lines in the top right corner
  2. Tap Help
  3. Tap Mozilla Firefox
Web browser
Google Chrome
Instructions
  1. Tap the wrench icon in the top right corner
  2. Tap Help
  3. Tap About Google Chrome
Web browser
Safari (for Mac users)
Instructions
  1. Tap Safari in the menu bar
  2. Tap About Safari
Web browser
Opera
Instructions
  1. Tap the ‘O’ in the top left corner
  2. Tap About Opera

Things you should know

Trademarks

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries.
Firefox is a trademark of the Mozilla Foundation.
Safari is a registered trademark of Apple Inc., registered in the U.S. and other countries.